Processing Time
- Orders are typically processed within 2-4 business days (excluding weekends and holidays).
- In case of high order volume, processing time may be extended. Customers will be notified of any delays.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Overnight Shipping: 1 business day
- Delivery delays may occur due to unforeseen circumstances (e.g., weather conditions, carrier delays).
Shipping Destinations
- We currently ship to locations within INDIA
Shipment Confirmation & Tracking
- Customers will receive a shipment confirmation email with tracking details once the order has been dispatched.
- Tracking information may take up to 24 hours to update.
Customs, Duties, and Taxes
- We are not responsible for delays due to customs processing.
Damaged, Lost, or Stolen Shipments
- If your order is lost, stolen, or arrives damaged, please contact us immediately at orders@sonamquartz.com.
- We will assist in filing claims with the carrier, but replacements/refunds are subject to verification.
Returns Due to Incorrect Address
- If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipment.
Contact Information
For any shipping-related inquiries, please contact our support team at:
- Email: order@sonamquartz.com
- Phone: +91 95123 70777
