Refund Policy

Cancellation & Refund Policy

Customers can cancel their order before it is shipped. Once the order is shipped, cancellation is not allowed.
To cancel an order, customers must contact our support team on our e-mail orders@sonamquartz.com
If the cancellation request is approved, a full refund will be issued to the original payment method within [10] business days.
We reserve the right to cancel any order due to unforeseen circumstances, such as stock unavailability or fraudulent transactions. In such cases, a full refund will be provided.

Refunds are applicable only for eligible returns as per our Return Policy.
If an item is defective, damaged, or incorrect, customers must raise a return request within [7] days of delivery.
Refunds will be processed once the returned item is received and inspected by our team.
The refund will be issued to the original payment method within [10] business days.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.

To initiate a return, customers must contact our support team with order details and reason for return.
Customers must ensure the product is unused, in its original packaging, and includes all accessories/manuals.
A return shipping label may be provided based on the reason for return.
Once the returned item is received and approved, a refund or replacement will be processed.

For any cancellation, refund, or return queries, please reach out to our support team at:

Note: This policy is subject to change at our discretion. Please review it periodically for any updates