Privacy Policy for Sonam Connect Application

Effective Date: 02 June 2026

This Privacy Policy describes how Sonam Connect (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information in connection with our mobile application (“App”). By using the App, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use the Sonam Connect application on Android, iOS, and related platforms.

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

1. Information We Collect

Business and Order Information:
To provide our distribution and order management services, we may collect and process:

* Product orders
* Shopping cart information
* Purchase history
* Order status information
* Invoice information
* Delivery information
* Product preferences
* Customer account information provided by your organization

Device Information:
We may automatically collect certain device-related information, including:

* Device model
* Device manufacturer
* Operating system version
* App version
* Unique device identifiers
* IP address
* Network information
* Diagnostic information
* Crash reports
* Performance and usage data

Uploaded Content:
When using certain features, users may upload:
* Images
* Product-related documents
* Proof of delivery documents
* Attachments
* Support-related files

2. How We Use Information

We use information to:
* Provide and maintain our services
* Process and manage orders
* Track deliveries and order status
* Authenticate users
* Manage user accounts
* Improve application functionality
* Respond to support requests

* Send service notifications
* Maintain system security
* Prevent fraud and unauthorized access
* Comply with legal obligations
* Generate reports and business analytics

3. Permissions Used by the Application

Depending on device platform and enabled features, Sonam Connect may request the following permissions.

Internet Permission:
Used to communicate with our servers and provide application functionality.

Camera Permission:
Used for:
* Capturing images
* Uploading documents
* Proof of delivery uploads
* Product-related attachments

Photos and Media Permission:
Used for:
* Selecting images from the device
* Uploading documents
* Uploading attachments

Notification Permission:
Used to send:

* Order updates
* Delivery updates
* Account notifications
* Service announcements
* Promotional information (where permitted)

File Access Permission:
Used only when users intentionally upload documents, images, or attachments.
Permissions may be enabled or disabled through device settings at any time.

4. Account Creation and Management

Account Creation:
Sonam Connect does not provide self-registration functionality.
User accounts are created and managed exclusively by authorized administrators of the respective organization.
End users cannot independently create accounts within the application.
Account information is provided by the organization that grants access to the service.

Account Management
User access may be modified, suspended, or removed by authorized organization administrators in accordance with organizational policies.

5. Account Deletion

Sonam Connect currently does not provide an in-app account deletion feature.
Since user accounts are provisioned and managed by authorized administrators, account deletion requests must be submitted through:
* The user’s organization administrator, or
* Sonam Connect support

To request account deletion:
Email: marketing@sonamquartz.com
Phone: +91 9512370777

Upon verification and approval, personal information associated with the account will be deleted, anonymized, or otherwise processed in accordance with applicable legal requirements.

6. Data Retention

We retain information only for as long as necessary to:
* Provide services
* Fulfill contractual obligations
* Maintain business records
* Resolve disputes
* Prevent fraud
* Comply with legal requirements

Even after account deletion, certain records may be retained where required by law, taxation regulations, auditing requirements, dispute resolution, or legitimate business purposes.

7. Sharing and Disclosure of Information

We do not sell personal information.
We may share information with:
* Authorized company personnel
* Organization administrators
* Logistics and delivery partners
* Cloud hosting providers
* Analytics providers

* Technical support providers
* Government authorities when required by law

All third-party service providers are required to protect information and use it only for authorized purposes.

8. Third-Party Services

The application may utilize third-party services including:
* Cloud hosting services
* Push notification services
* Analytics services
* Crash reporting services
* Security and monitoring services

These providers may process information according to their own privacy policies.

9. Data Security

We implement commercially reasonable security measures designed to protect information from:

* Unauthorized access
* Alteration
* Disclosure
* Destruction
* Misuse

Security measures may include:
* Authentication controls
* Encrypted communications

* Access restrictions
* Secure server infrastructure

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

10. Children’s Privacy

The Sonam Connect application is intended for business and commercial use.
The service is not directed toward children under the age of 18.
We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, appropriate steps will be taken to remove such information.

11. User Rights

Subject to applicable laws, users may have the right to:
* Access their personal information
* Correct inaccurate information
* Request deletion of personal information
* Restrict certain processing activities
* Object to certain uses of personal information
* Request information regarding stored data

Requests may be submitted through the contact details provided below.

12. International Data Transfers

Information may be processed and stored on servers located in jurisdictions different from the user’s location.

By using the App, users consent to the transfer, processing, and storage of information in accordance with this Privacy Policy.

13. Do Not Track

The application does not currently respond to browser or device “Do Not Track” signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the application or through other appropriate communication channels.
The updated version becomes effective immediately upon publication unless otherwise stated.
Continued use of the App following changes constitutes acceptance of the revised Privacy Policy.

15. Contact Information

For questions, privacy requests, or account deletion requests, please contact:
Email: marketing@sonamquartz.com
Phone: +91 9512370777
Website: https://www.sonamquartz.com

16. Consent

By downloading, installing, accessing, or using Sonam Connect, you consent to the collection, use, processing, and disclosure of information as described in this Privacy Policy.

17. Managed By

Sonam Connect App is developed by InstantMenu